Delay queries fail for one reason: they arrive without a reference. Everything below is worth less than a minute to capture, and it is the difference between a specific question and a general complaint.
"My withdrawal has not arrived" forces support to search. "Reference 00-12345, requested 14 March at 19:40, still showing pending in my dashboard on 16 March — which stage is it in?" can be answered. The second version also closes the two most common dead ends before they are explored: that the request was never made, or that it has in fact moved and the label was read too narrowly.
Storing records in one place — a notes file, a folder, a labelled mailbox — matters more than the format. The point is that the artefact survives the session, the device and the mood. If a withdrawal pattern has become a source of stress, that same record is also the honest document you would take to a support service, which is a further reason to keep it plain rather than flattering.
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